Terms and Conditions

By accessing and using our website at www.honestlux.com.au, you accept and agree to be bound by our Terms and Conditions which incorporates our Privacy and Security policies outlined below, as well as our Terms of Purchase and our Refund and Returns Policy. Any participation in this site constitutes acceptances of the aforementioned Terms and Conditions. We reserve the right to modify these Terms and Conditions at any time, so please review it every time you visit our website.




We regard customer privacy as an important part of our relationship with our customers and are committed to complying with the National Privacy Act and as part of this quest the following privacy policy applies to all of our customers. If you have questions or concerns regarding this statement, you should first contact us at info@honestlux.com.au  or for more information about the National Privacy Act, please visit http://www.oaic.gov.au/.


In order to use our website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by us via correspondence from you or your company and may be via the telephone, Email, mail, fax or directly through our website. By supplying this information to us, you consent to us storing such personal information through our website on databases that may be physically located overseas.


We may collect the following categories of information on our website and use them for the purposes explained below.

1. Website activity: Data about your browsing activity on our website
2. Device and browser information: Technical information about the device or browser you use to access our website. For example, your device’s IP address, and (in the case of mobile devices) your device type and mobile device’s unique identifier such as the Apple IDFA or Android Advertising ID.
3. Contact Information: If you choose to provide your name, email address or phone number
4. Account Information: If you open an account, we will collect your username and password and other information necessary to open and access your account.
5. Customer Service Information: Information you may provide to customer service via the telephone, email, mail, survey responses, or directly through our website and social media.
6. Financial Information: Credit card number or other payment account information. This information is collected directly by our payments processor and not shared nor stored at Honest Lux Australia.
7. Third party information: We may collect additional information about you from third party sources where we have the rights to do so.

We use this data to:

1. provide services and customer support
2. collect fees and troubleshoot problems
3. prevent potential fraud and enforce our Terms of Service
4. customise, measure, and improve our website and services
5. deliver targeted marketing to you
6. contact you by email or phone about your account or our services including marketing our services to you


Any details collected from Honest Lux Australia customers are required in order to provide you with our products and/or services, and a high level of customer service.


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

All other data collected from you may be stored through our website on databases that may be physically located overseas.

We follow generally-accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@honestlux.com.au.


If your personally-identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by logging into your account and select the relevant sub-sections in “My Account”.


Our website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.


We recognise how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data:

1. You can opt out of receiving targeted ads served by us or on our behalf by clicking on the blue icon in the corner of the ads we serve. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device. If you opt-out we may collect some data about your online activity for operational purposes (such as fraud prevention) but it won’t be used by us for the purpose of targeting ads to you.

2. You can opt-out of receiving targeted ads served by us or other advertising companies by using the Network Advertising Initiative (NAI) opt out tool here, which will allow you to opt out of seeing targeted ads from us and from NAI approved member companies.

3. Our Advertisers comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that they may work with as Advertising Partners via the DAA website here.

4. They also comply with the Canadian Self-regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance of Canada (DAAC). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that they may work with as Advertising Partners via the DAAC website here.

5. They also adhere to the European Interactive Advertising Digital Alliance (EDAA) guidelines for online advertising and you may opt out via their Your Online Choices website.

6. Please note that when using the ad industry opt-out tools described above: 

   If you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention) but it won’t be used by us for the purpose of targeting ads to you. 

   If you use multiple browsers or devices you may need to execute this opt out on each browser or device. 

   Other ad companies’ opt-outs may function differently than our opt-out.

7. You can opt-out of our tracking your online activity for targeted advertising purposes (Do Not Track): We respond to “do not track” or “DNT” signals sent from your browser. If the website of one of our Advertisers receives a DNT signal, during that visit, we will not link data we collect to your browser identifier so that new data collected about you will not be used by us for targeted advertising purposes, but older data collected about you may still be used.


If you purchase a product or service from us, we may request certain personally-identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.


We accept bank deposit, cash and credit card payments via Visa and Mastercard through the payment gateway provided by our website. Full payment must be made within 7 days to complete the checkout process. Outstanding orders will be cancelled within the system if payment is not fully received within that time frame. In the case of a credit card payment, a cancellation fee of 5% will apply for cancellations if a full or partial payment has already been made.



Honest Lux Australia uses personally-identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@honestlux.com.au or by updating your account subscription.


We may at our discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally-identifiable information for any other purpose. We do not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Honest Lux Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy policy only cover the domain name of www.honestlux.com.au.


If we decide to change our privacy policy, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.


1. The content of this site is for informational purposes only. The site is not responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and is not responsible or liable for any errors or omissions in that information.
2. Photos, product images and illustrations on this site are to be used for illustrative purposes only and actual products may vary in size, colour and packaging.
3. Packaging used are at our own discretion and may vary from time to time in colour, size and type of material.
4. We reserve the right to make changes or corrections anytime to prices, products, specifications and policies without notice.
5. Customers are obliged to conduct their own research and testing in small batches first before deciding if a product is suitable for their application. We will not be held liable for any loss or damage for unfavourable outcomes.
6. We are not licensed to sell anything for internal consumption. As such, none of the products listed in this on-line store are suitable for internal use.